Frequently Asked Questions
Find answers to common questions about our services, appointments, salon policies, and everything you need to know before your visit.
GENERAL
Do I need to book an appointment?
We highly recommend booking an appointment in advance to secure your preferred date, time, and stylist. Walk-ins are welcome, subject to availability.
How long will my appointment take?
Appointment times vary depending on the service and your hair needs. Your stylist will provide an estimated duration when you book your appointment.
Do you provide consultations before the service?
Yes. We recommend a consultation before your service, especially for colour, treatments, or major changes. Our stylists will assess your hair and discuss your desired look before recommending the most suitable option.
Do you serve both men and women?
Yes. Our hair services are available for both men and women, with personalised recommendations based on your hair type, condition, and desired style.
HAIR SERVICES
How do I know which service is right for me?
If you are unsure, our stylists can assess your hair and discuss your goals during a consultation. We will recommend the most suitable service based on your hair condition, lifestyle, and desired result.
Can I combine multiple services in one appointment?
Yes, multiple services can often be combined in one appointment, depending on your hair needs and the time required. Our team can advise on the best combination when you book.
Do you specialise in Asian hair?
Yes. Our stylists are experienced in working with Asian hair textures and can recommend suitable cuts, colours, and treatments based on your hair type and desired look.
What professional products do you use?
We use professional-quality haircare and styling products selected to support the health, appearance, and condition of your hair. Your stylist can recommend suitable products for your specific hair needs.
HAIR COLOUR & TREATMENTS
Can I colour my hair and have a treatment during the same appointment?
In many cases, yes. Your stylist will assess your hair condition and recommend whether the services can be safely performed together or should be scheduled separately.
How do I choose the right hair colour or treatment?
Our stylists will consider your current hair colour, hair condition, skin tone, lifestyle, and desired result before recommending the most suitable colour or treatment.
How long will my hair colour or treatment last?
The longevity varies depending on the service, hair condition, maintenance routine, and products used at home. Your stylist will provide aftercare advice to help maintain your results for longer.We highly recommend booking an appointment in advance to secure your preferred date, time, and stylist. Walk-ins are welcome, subject to availability.
BOOKING & APPOINTMENTS
How can I book an appointment?
You can book an appointment through our online booking system or contact our salon team directly for assistance with selecting a suitable service and time.
Can I request a specific stylist?
Yes. You can request your preferred stylist when making your booking, subject to their availability.
Can I reschedule or cancel my appointment?
Yes. Please contact us as early as possible if you need to reschedule or cancel your appointment. Our cancellation and rescheduling policy may apply.
OTHERS
Do you offer haircare advice after my appointment?
Yes. Our stylists can recommend suitable haircare products and provide personalised advice on how to maintain your hairstyle, colour, or treatment at home.
Can I visit the salon if I have previously coloured or chemically treated hair?
Yes. Please let our stylist know about any previous colour, chemical treatments, or other services. This allows us to assess your hair condition and recommend the safest and most suitable service.